Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We are happy to provide a full refund if the customer has proof of purchase (eg. a receipt) with ALL tags attached with the product ONLY for the below reasons:
We will provide the customer with a refund, credit or exchange of the same product if these requirements outlined are met as per the customer’s request. We will not provide a refund or credit on sale items.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at vanessa@interiorexpressions.com.au.
Only regular priced items may be refunded. Sale items cannot be refunded.
For a product to be exchanged for another item of same value or a different size the garment or product for exchange must:
You will be provided with a credit or exchange if these requirements outlined are met as per the customer’s request.
You can exchange a sale item for a different size if the product size is currently in stock via our website.
*PLEASE NOTE ALL RETURNS POSTAGE IS AT THE COST OF THE CUSTOMER*
We abide by the Competition and Consumer Act 2010 (CCA) to meet all obligations by the customer and provide product that is of high quality and as it’s described on our website.
As per the CCA we don’t have to provide a refund if the customer:
PLEASE NOTE:
Items that are faulty MUST be returned before 30 days or they are considered wear and tear and refunds/exchange is not guaranteed.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at {email} for questions related to refunds and returns.
